What you get, in detail.
Four engagements and one add-on. Each one ends with something you can use, not a document you file.
Not sure which applies? Run the checks first →
Basic
Understand exactly where you stand before you spend a dollar. We’ll ask for more than you’re used to: last year by channel, your staff roster, the sheets your team fills in, the software you pay for and never open. In return you get a map of how your hotel actually runs, and a plan in steps: what moves first, what it should change, and when you should see it.
- Full audit: visibility, tech stack, data silos, content consistency across channels
- Review of your PMS, CRM, booking engine and key integrations
- Task map: every recurring job in the owner’s week, where its information comes from, what can be automated and where a person has to stay
- 90-minute roadmap call to walk through findings and priorities
- A plan in steps: what to do first, what each step should change, and when you should see it
- Tool recommendations tailored to your property size and budget
Properties that want to know exactly where they stand before committing to anything. If you’re hearing a lot about AI and rates and don’t know what applies to you, start here.
Standard
A curated stack of third-party tools, integrated via MCP, selected for independent hotel operations. No enterprise bloat. No tools you set up once and never open again.
- Curated tool stack covering operations, guest data, content and automation
- MCP-based integration connecting your existing hotel systems
- Full onboarding and configuration tailored to your property
- Team training and written documentation
- 30-day post-setup support
Properties ready to implement that want the right tools without spending weeks evaluating options. You run your hotel. We handle the setup.
Revenue
Exactly what to charge, and when to change it. A weekly rate recommendation for your property, built from your own booking pace, your calendar, your competitors’ public rates and the demand signals we can read. You keep the final say. We make sure the decision is made with data instead of by feel.
- Weekly rate recommendation by room type and date range, with the reasoning in plain language
- Seasonal calendar: which weeks to move, which to hold, when a package beats a discount
- Competitor set and public rate monitoring
- Pace and pickup tracked against last year, from your own data
- Direct-versus-OTA rate check, so your own website is never the expensive option
- Monthly review: what worked, what didn’t, what changes next month
Properties that set rates once a year and touch them in a panic. If your calendar has two prices, high season and low, this is the engagement.
Content & Capture
Most properties are being judged on photographs taken before the last renovation. We audit what a guest actually sees across every channel, replace what is out of date, and capture the property as a Gaussian splat — a three-dimensional reconstruction a guest can move through instead of scrolling stills.
- Content audit across your site, Google profile, OTA listings and social — what is live, what is current, what contradicts what
- Replacement photography and rewritten listing copy where the gap is costing bookings
- Gaussian splatting capture of interiors and exteriors, delivered as a walkthrough that embeds in your own site
- Files are yours, in formats you can reuse across every channel
Properties that have renovated, rebranded or simply aged since the last shoot — and anyone competing against a listing that looks better than it is.
Before you book
How long does the audit take?
Two weeks from kickoff to the roadmap call.
Do we need to change our PMS?
Usually not. We start with what you have.
Who actually does the work?
The same people who scoped it. Nothing gets handed to a junior.
Do you work in Spanish?
Yes. Audits, documentation and training in Spanish or English.
What is a Gaussian splat?
A 3D reconstruction built from ordinary video. The guest moves through the room instead of clicking through photos. It is not a 360 panorama.
What happens after Standard?
Nothing breaks. The tools are yours, configured and documented. But nothing improves on its own either: the first version of any workflow is wrong in small ways that only show up once your team uses it. Premium is that correction, every month. It stays optional.
How long until it works?
Some things on day one: a report, a reply template, a rate check. The stable result takes a full season of use, catching what’s wrong and fixing it. We’ll tell you which is which before we start.
How does the rate recommendation arrive?
Once a week, in Notion or by email: by room type and date range, with the reasoning. You change the rates, or we do it in your channel manager if you prefer.
Do you need access to my PMS?
Read access to your PMS or channel manager, plus your public OTA listings. Without pace data we can only work from the calendar and the competition, which is a weaker starting point.
Will you tell me to drop my prices?
Rarely. Most independent properties leave money on the table by holding one rate through weeks that could carry more. Discounting is the last lever, not the first.
Not sure which one?
Tell us where you are. Thirty minutes is usually enough to know which tier fits, or whether none of them does.